The ONLY reason I had to file is because I cashed in savings bonds. Then WHY ARE MY TAXES NOT FILED AND I AM OUT $118! To add to ALL OF THIS I don't even have an income, so NO RETURN MONEY. I submitted a request for a refund and was DENIED because (direct quote from the email) "Turbo Tax Online is designed not to charge the customer until after they choose to file, so it not covered under the "Satisfaction Guarantee". AT NO POINT did I add this or consent to be charged this amount.Īdditionally, I still have not finished filing my taxes. Of course the next page showed I was charged $118 for the deluxe versions of state and federal. I put in my card information under the impression that I would get a summary of charges prior to being charged as I still had NOTHING showing what I was about to pay for. The next page showed only the option to select a payment method. Again, only options are to continue or go back. The subsequent page showed the cost for BASIC FILING at $39. When the taxes are done, you will have a final meeting to ensure everything is ready to sign off on.Ĭonsidering I did NOT add anything I clicked "continue". You will then upload all your tax documents securely, and your tax expert will prepare your return and work with you in real time. Full-service With the full-service tax help, a tax expert will schedule a quick call with you to get you organized. A tax expert is available for unlimited support and does a final review before you submit your return. Assisted With this plan, you will prepare your taxes yourself with the help of the guided software. This level of filing comes with audit support and a maximum refund guarantee. Do-your-own taxes With the DIY plan, you can use the software to guide you through your filing, uploading and importing your documents via mobile device. However, if you need to file itemized deductions, you will need to use the paid version of the software. Taxpayers with basic files are eligible, even if they have student loan interest deductions. For a limited time, TurboTax might offer free filing with live assistance, too.
Free plan You can file your taxes for free with TurboTax by yourself.
Basic filers can also qualify to do their taxes for free. TurboTax has three different levels of service: do-it-yourself, assisted and full-service.
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